Frequent Asked Questions: ITS Support Center
I forgot my password! What do I do?
You can use Loyola’s Personal Account Manager (PAM) if you have already set up personal identifiers. Simply click Forgot Your Password? and follow the prompts. If you have not previously set up personal identifiers, contact the ITS Support Center at 4-4444 (on-campus) or 773-508-7190 (off-campus) and our technical specialists will reset your password for you. Remember to set up your personal identifiers in PAM after your password is reset. To set up your personal identifiers, simply visit PAM and click First Visit User?
How can I change my password?
1. Go to the Personal Account Manager (PAM) Password Change page.
2. Type your ID in the Username field and click Next.
3. Click on your Username and click Next.
4. Type your old password in the Old Password field.
5. Type and re-type your new password.
6. Click Submit.
How can I create a good password?
1. Passwords must be at least 8 characters in length.
2. Passwords must consist of at least 2 letters (a-z and/or A-Z) AND at least two numbers (0-9).
3. You cannot use a password that matches any of the previous 10 passwords you have used.
4. We strongly recommend not using passwords that contain dictionary words or proper names. For more guidelines on creating good passwords, see this tech tip.
If I have a strong password, why should I have to keep changing it?
Changing your password is very important to keep you secure. The longer the same password is connected to your ID, the greater the chance someone can guess it. If you think someone knows your password, change it immediately. You should never write your password down or store your password in a computer file.
Why can’t I login to the network? I’m sure I am typing in my ID and password correctly.
If you are certain you are typing in your ID and password correctly, you may be logging in to the wrong Context. Select the Advanced button on the Novell login screen and make sure you select the context that is connected to your ID.
For more information about logging in, click here.
If you do not know your correct context, go to PAM. Enter your ID in the User Name field. Your correct context will appear after your ID like this: fbear.ab.students.loyola. You would then select "ab.students.loyola" in the drop-down list under the context button when you login.
If you still cannot login after this, you may need to have your password reset. Call the ITS Support Center at 4-4444 (on campus) or 773-508-7190 (off campus) from 8am – 5pm to get assistance.
How do I forward e-mail from my Loyola account?
All students are issued a Loyola e-mail account, which is their ID@luc.edu. The student email account is the official e-mail address to which the University and professors will send electronic communications. Students should check their e-mail on a consistent basis. However, many students do not do this because they use some other e-mail account (Gmail, Hotmail, Yahoo) as their primary account. If you use another e-mail service, we recommend that you re-route, or forward, your Loyola e-mail using the Personal Account Manager (PAM). Go to http://www.luc.edu/its/email.shtml#rule for step-by-step instructions on the process.
I keep getting emails that say I’m over quota in the student email system? How can I fix this?
You may receive messages from ITS that you are “over quota”. In Student E-mail, if you are over quota, you can no longer receive or send e-mail messages. Remember that in the Student E-Mail program, deleting messages does not permanently delete them. It simply marks them for deletion. You must purge deleted messages in addition to deleting them. Until you manually purge your messages, they will still take up valuable quota space. Read this tech tip about managing your Student-Email quota.
How long will my e-mail account remain active after I leave Loyola?
When a student, faculty, or staff member leaves Loyola (graduation, withdrawal, resignation, etc.), their e-mail account remains active for 180 days before being suspended and retired. When the account is suspended, users will not be able to login to any services such as WebMail, LOCUS, or Blackboard . E-mail will bounce back if a forwarding address has not been set.
My e-mail in GroupWise disappeared. Where did it go?
Your GroupWise email messages are automatically moved off the server to the GroupWise archive every 180 days. Your archived messages are stored on your local computer. GroupWise Archive looks just like your GroupWise Mailbox, but the messages are stored on your computer. You cannot access archived items in GroupWise Web Access. Learn more about using GroupWise Archive here.
How do I install an iPrint printer? (faculty/staff)
iPrint is the Loyola system for installing networked printers on your computer via the Internet. You will need to know the specific name of the network printer you are installing before you install an iPrint printer. Follow these step-by-step directions to install the iPrint client on your computer.
For information about training and other resources, please click here.